Last Updated: December 2025

Website: www.goldieva.com
Business Name: Goldie Virtual Assistant (GoldieVA)
Business Owner: Cynthia Ojimadu-Nnorom

1. INTRODUCTION

Welcome to Goldie Virtual Assistant (“GoldieVA,” “we,” “our,” or “us”).

By accessing or using our website, services, digital products, or making any payment through this platform, you agree to be bound by these Terms and Conditions. If you do not agree, please discontinue use of our website and services.

These Terms govern all users, clients, students of Goldie VA Academy, and visitors of our website.

2. SERVICES WE OFFER

GoldieVA offers a range of services including but not limited to:

• Virtual assistant services

• Administrative and business support

• Social media management

• Website design and management

• Customer service support

• Graphic design

• Virtual assistant coaching and training through Goldie VA Academy

• Digital products and resources

We reserve the right to modify, improve, or discontinue any service at any time without prior notice.

3. ELIGIBILITY

By using our services, you confirm that:

• You are at least 18 years old

• You have the legal capacity to enter into a binding contract

• The information you provide is accurate and complete

4. CLIENTS RESPONSIBILITIES

Clients must:

• Provide accurate project details, instructions, deadlines, and feedback

• Supply necessary passwords, access, and materials required for service delivery

• Communicate changes or cancellations in writing

• Pay for services on time following agreed payment terms

GoldieVA is not responsible for delays caused by incomplete information, client inaction, or lack of access to required tools.

5. PAYMENT TERMS

• Payments are processed securely through Flutterwave, Paystack, PayPal, Bank Transfer, or any other approved gateway listed on our website.

• All payments must be made before work begins unless otherwise stated in a written agreement.

• Recurring or monthly service fees are billed automatically based on the agreed cycle.

• All sales for digital products, courses, templates, and downloadable materials are final and non refundable.

Late payments may result in service suspension until settlement is made.

6. REFUND POLICY

Service payments are non refundable once work has started.

Refunds may only be considered if:

• GoldieVA has not delivered any work

• A technical issue prevents service from beginning

• A duplicate payment was made by mistake

Course payments and digital products are strictly non refundable. See refund polcy page for more information.

7. INTELLECTUAL PROPERTY RIGHTS

All content on this website, including text, graphics, designs, course materials, templates, and branding, is the property of GoldieVA and protected under copyright laws.

Clients receive usage rights only for the materials created for their projects and must not resell, redistribute, or claim ownership of GoldieVA intellectual property.

8. PERMITTED USE AND SERVICE RESTRICTIONS

You agree not to:

• Misuse any service or access not granted to you

• Copy or distribute training materials, templates, or resources

• Use GoldieVA services for unlawful purposes

• Share login details for courses or client portals without authorization

• Interfere with the website’s security or functionality

Any violation may lead to account suspension or legal action.

9. CONFIDENTIALITY 

GoldieVA may have access to your confidential business information during service delivery. We agree to keep all data private and secure.

Clients must also keep all GoldieVA processes, documents, and training materials confidential.

10. LIABILITY DISCLAIMER

GoldieVA will not be liable for:

• Losses resulting from client errors, delays, or failure to follow instructions

• Business losses such as revenue, data, or productivity

• Issues arising from third party integrations or platforms

• Events outside our control (hosting issues, internet outage, force majeure)

Our total liability shall not exceed the amount paid by the client for the specific service.

11. TERMINATION OF SERVICE

Either party may terminate services by giving seven (7) days’ notice in writing.
GoldieVA may terminate immediately if the client:

• Violates these Terms

• Abuses staff

• Fails to make payment

All completed work up to the termination date must be paid for.

12. DISPUTE RESOULUTION

If a dispute arises, the parties agree to:

1. Attempt to resolve the matter through direct communication

2. If unresolved, proceed to mediation

3. If still unresolved, the matter shall be handled under applicable Nigerian or international business law depending on the client’s location

13. THIRD PARTY TOOLS AND INTEGRATIONS

GoldieVA may integrate with tools such as:

• Tawk.to

• Goldie VA Workspace app – our Project management space

• Paystack

• Flutterwave

• Zoho books

• Social media platforms

• Website hosting providers

We are not responsible for technical failures or policies set by these external platforms.

14. MODIFICATION OF TERMS

We reserve the right to update or modify these Terms at any time.
Continued use of the website or services means you accept the updated Terms.

15. CONTACT INFORMATION

For enquiries, support, or concerns regarding these Terms, please contact:

Goldie Virtual Assistant

📧 EMAIL: info@goldieva.com
🌐 WEBSITE LIVE CHAT: https://goldieva.com