Last Updated: July 2026
At Goldie Virtual Assistant (“Goldie VA,” “we,” “our,” or “us”), your privacy and trust are extremely important to us.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website https://goldieva.com, communicate with us, enroll in the Goldie VA Academy, or use any of our virtual assistant services.
- Information we collect
We collect information to provide excellent service and improve your experience.
A. Information You Provide Directly
- Full name, email address, and phone number
- Billing address and payment details (for services or course fees)
- Business information and task descriptions for VA matching
- Files or documents shared through our contact forms, onboarding forms, or client portal
B. Information We Collect Automatically
- IP address and device details (browser type, location, time zone)
- Website usage data (via cookies and analytics tools)
- Click-through data from emails or advertising campaigns
2. How we use your information
We use your information to:
- Provide, bill, and deliver our services
- Match you with a suitable Virtual Assistant
- Process training applications and certifications
- Send project updates, invoices, and important emails
- Improve our website and marketing efforts
- Comply with legal and financial obligations
We will never sell or rent your personal information to anyone.
3. Cookies and Tracking
We use cookies and similar technologies to:
- Analyze website traffic and performance
- Store user preferences (such as form data or login sessions)
- Personalize ads and marketing content
You can control or disable cookies in your browser settings.
4. Data Storage and Security
All data is stored on secure, encrypted servers located in the U.S. and EU.
We use SSL encryption, firewalls, and restricted access controls to protect your information.
Only authorized team members can access your data for legitimate business purposes.
If a data breach occurs, we will notify you and the relevant authorities within 72 hours as required by law.
5. Payments and Third-party Integrations
We use trusted third-party payment processors (Stripe, Flutterwave, Paypal, Paystack, Selar and bank transfers) to handle transactions securely.
Your credit card information is never stored on our servers.
We also integrate tools like Brevo (CRM and email automation), Goldie VA Workspace (project management), and Google Workspace for operations.
These providers are GDPR and CCPA compliant.
6. Sharing of Information
We may share your information only with:
- Our verified Virtual Assistants to deliver your requested service
- Business partners and payment processors necessary to complete your transactions
- Legal authorities when required by law
All contracted assistants and partners sign confidentiality and data-protection agreements.
7. Your Rights
You have the right to:
- Access the data we hold about you
- Request correction or deletion of your information
- Withdraw consent for email marketing at any time
- Request a copy of your data in a drive link or any source.
To exercise these rights, contact us at hello@goldieva.com.
8. SMS Communication
If you choose to provide your phone number and opt in to receive SMS messages from Goldie VA LLC, we may send you text messages regarding your enquiries, Virtual Assistant services, appointment reminders, customer support, service updates, and other service-related communications.
By submitting your phone number and providing your consent through our website or other approved opt-in methods, you agree to receive SMS messages from Goldie VA LLC.
Message frequency may vary depending on your interaction with us.
Message and data rates may apply according to your mobile carrier.
You may opt out of receiving SMS messages at any time by replying STOP to any message. For assistance, reply HELP or contact us at hello@goldieva.com.
Your phone number and SMS consent information are used solely for communicating with you about our services. We do not sell, rent, or share your phone number with third parties for marketing purposes.
To provide our services, Goldie VA LLC may use trusted third-party service providers, including Twilio for SMS delivery, Google Workspace for email communications, Meta WhatsApp Cloud API for WhatsApp messaging, and our secure internal CRM platform to manage customer communications. These providers process information only as necessary to deliver our services.
For quality assurance, customer support, and business operations, communications sent to or from Goldie VA LLC via email, SMS, WhatsApp, or phone may be securely stored within our internal CRM system. Access to this information is restricted to authorized personnel and is used only for legitimate business purposes.
If you have any questions about our SMS communications or this Privacy Policy, please contact us at hello@goldieva.com
9. Email Marketing and Communication
By subscribing to our newsletter, free guides or academy, you agree to receive emails about our Goldie Strategy Desk Newsletters, VA training, tips, and offers.
You can unsubscribe anytime via the link at the bottom of our emails.
10. International Clients
We serve clients worldwide. Your data may be processed in countries outside your own that offer adequate data protection standards under GDPR Article 45.
11. Changes to this Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with a revised “Last Updated” date.
Please review this page regularly to stay informed.
CONTACT US
If you have questions or requests regarding this Privacy Policy, please contact: hello@goldieva.com