Last Updated: November 2025

At Goldie Virtual Assistant (“Goldie VA,” “we,” “our,” or “us”), your privacy and trust are extremely important to us.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website https://goldieva.com, communicate with us, enroll in the Goldie VA Academy, or use any of our virtual assistant services.

1. Information we  collect

We collect information to provide excellent service and improve your experience.

A. Information You Provide Directly

• Full name, email address, and phone number

• Billing address and payment details (for services or course fees)

• Business information and task descriptions for VA matching

• Files or documents shared through our contact forms, onboarding forms, or client portal

B. Information We Collect Automatically

• IP address and device details (browser type, location, time zone)

• Website usage data (via cookies and analytics tools)

• Click-through data from emails or advertising campaigns

2. How we use your information

We use your information to:

• Provide, bill, and deliver our services

• Match you with a suitable Virtual Assistant

• Process training applications and certifications

• Send project updates, invoices, and important emails

• Improve our website and marketing efforts

• Comply with legal and financial obligations

We will never sell or rent your personal information to anyone.

3. Cookies and Tracking

We use cookies and similar technologies to:

• Analyze website traffic and performance

• Store user preferences (such as form data or login sessions)

• Personalize ads and marketing content

You can control or disable cookies in your browser settings.

4. Data Storage and Security

All data is stored on secure, encrypted servers located in the U.S. and EU.

We use SSL encryption, firewalls, and restricted access controls to protect your information.

Only authorized team members can access your data for legitimate business purposes.

If a data breach occurs, we will notify you and the relevant authorities within 72 hours as required by law.

5. Payments and Third-party Integrations

We use trusted third-party payment processors (Paypal, Paystack, Selar) to handle transactions securely.
Your credit card information is never stored on our servers.

We also integrate tools like Brevo (CRM and email automation), ClickUp (project management), and Google Workspace for operations.

These providers are GDPR and CCPA compliant.

6. Sharing of Information

We may share your information only with:

• Our verified Virtual Assistants to deliver your requested service

• Business partners and payment processors necessary to complete your transactions

• Legal authorities when required by law

All contracted assistants and partners sign confidentiality and data-protection agreements.

7. Your Rights

You have the right to:

• Access the data we hold about you

• Request correction or deletion of your information

• Withdraw consent for email marketing at any time

• Request a copy of your data in a drive link or any source.

To exercise these rights, contact us at info@goldieva.com.

8. Email Marketing and Communication

By subscribing to our newsletter, free guides or academy, you agree to receive emails about our Goldie Strategy Desk Newsletters, VA training, tips, and offers.

You can unsubscribe anytime via the link at the bottom of our emails.

9. International Clients

We serve clients worldwide. Your data may be processed in countries outside your own that offer adequate data protection standards under GDPR Article 45.

10. Changes to this Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised “Last Updated” date.

Please review this page regularly to stay informed.

CONTACT US

If you have questions or requests regarding this Privacy Policy, please contact:

Goldie Virtual Assistant
📧 info@goldieva.com
🌐 https://goldieva.com