1. Information we collect
We collect information to provide excellent service and improve your experience.
A. Information you give us
- Full name, email address and phone number
- Billing address and payment details (for services or course fees)
- Business information and task descriptions for VA matching
- Messages you send us through our website chat assistant, WhatsApp, Instagram, Facebook Messenger, Telegram, email or forms
- Files or documents shared through our forms, onboarding forms or client portal
B. Information we collect automatically
- IP address and device details (browser type, approximate location, time zone)
- Website usage data, such as pages visited, through cookies and analytics tools
- Click-through data from emails or advertising campaigns
2. How we use your information
We use your information to:
- Provide, bill and deliver our services
- Match you with a suitable Virtual Assistant
- Answer your enquiries, including through our website chat assistant, with a team member following up
- Process Academy applications, course access and certifications
- Send project updates, invoices and important emails
- Improve our website and marketing
- Comply with legal and financial obligations
We will never sell or rent your personal information to anyone.
3. Cookies and tracking
We use cookies and similar technologies to:
- Analyse website traffic and performance
- Store your preferences, such as form data or login sessions
- Personalise ads and marketing content
You can control or disable cookies in your browser settings.
4. Data storage and security
Your data is stored on secure, encrypted servers located in the US and EU. We use SSL encryption, firewalls and restricted access controls to protect it. Only authorised team members can access your data, for legitimate business purposes.
If a data breach occurs, we will notify you and the relevant authorities within 72 hours, as required by law.
5. Payments and third-party tools
We use trusted payment processors (Stripe, Flutterwave, Paystack and bank transfer) to handle transactions securely. Your card details are never stored on our servers.
We also use tools including Goldie CRM, the Goldie VA Workspace App (project management), the Goldie Learning Portal (Academy courses), Google Workspace, and email automation for our operations. These providers follow recognised data protection standards such as GDPR and CCPA.
6. Sharing of information
We may share your information only with:
- Our verified Virtual Assistants, to deliver the service you requested
- Business partners and payment processors needed to complete your transactions
- Legal authorities, when required by law
All contracted assistants and partners sign confidentiality and data protection agreements.
7. Your rights
You have the right to:
- Access the data we hold about you
- Request correction or deletion of your information
- Withdraw consent for email marketing at any time
- Request a copy of your data
To exercise these rights, contact hello@goldieva.com.
8. SMS, WhatsApp and messaging
If you give us your phone number and opt in to SMS messages from Goldie VA LLC, we may send texts about your enquiries, our services, appointment reminders, customer support and service updates. Message frequency varies, and message and data rates may apply. Reply STOP at any time to opt out, or HELP for assistance, or contact hello@goldieva.com.
Your phone number and consent are used only to communicate with you about our services. We do not sell, rent or share your phone number with third parties for marketing.
To deliver our services, we use trusted providers including Twilio (SMS), Google Workspace (email), the Meta WhatsApp Cloud API (WhatsApp), Meta platforms (Instagram and Facebook Messenger), Telegram, and our secure internal CRM. These providers process information only as needed to deliver our services.
For quality assurance, customer support and business operations, communications with Goldie VA by email, SMS, WhatsApp, social messaging, website chat or phone may be stored securely in our CRM. Access is restricted to authorised personnel.
9. Website chat assistant
Our website chat assistant uses AI to answer common questions instantly, and a member of our team reviews conversations and follows up. The assistant always identifies itself as an assistant. Messages and contact details you share in the chat are stored in our CRM so we can respond to you.
10. Email marketing and communication
By subscribing to our newsletter, free guides, Free Friday Job Alerts or the Academy, you agree to receive emails such as the Goldie Strategy Desk newsletter, VA training, tips and offers. You can unsubscribe at any time using the link at the bottom of our emails.
11. International clients
We serve clients worldwide. Your data may be processed in countries outside your own that offer adequate data protection standards under GDPR Article 45.
12. Changes to this policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a new "Last updated" date. Please review it regularly.
13. Contact us
If you have questions or requests about this Privacy Policy, contact hello@goldieva.com.
