1. Introduction
Welcome to Goldie Virtual Assistant ("Goldie VA", "we", "our" or "us").
By accessing or using our website, services or digital products, or by making any payment through this platform, you agree to be bound by these Terms and Conditions. If you do not agree, please stop using our website and services.
These Terms apply to all users, clients, Goldie VA Academy students and website visitors.
2. Services we offer
Goldie VA offers a range of services, including but not limited to:
- Virtual assistant services
- Administrative and business support
- Social media management
- Website design and management
- Customer service support, including the 24/7 Front Desk
- Inbox Assistant, business automation and custom app creation
- Graphic design, UGC content and video editing for social media
- Virtual assistant coaching and training through Goldie VA Academy and the Goldie Learning Portal
- Digital products and resources
- The Goldie Remote Job Board
We may modify, improve or discontinue any service at any time without prior notice.
3. Eligibility
By using our services, you confirm that:
- You are at least 18 years old
- You have the legal capacity to enter into a binding contract
- The information you provide is accurate and complete
4. Client responsibilities
Clients must:
- Provide accurate project details, instructions, deadlines and feedback
- Supply the passwords, access and materials required for service delivery
- Communicate changes or cancellations in writing
- Pay for services on time according to the agreed payment terms
Goldie VA is not responsible for delays caused by incomplete information, client inaction, or lack of access to required tools.
5. Payment terms
- Payments are processed securely through Stripe, Flutterwave, Paystack, PayPal, bank transfer, or another approved gateway listed on our website.
- All payments must be made before work begins unless otherwise stated in a written agreement.
- Recurring or monthly service fees are billed automatically based on the agreed cycle.
- All sales of digital products, courses, templates and downloadable materials are final and non-refundable.
Late payments may result in service suspension until payment is made.
6. Refunds
Service payments are non-refundable once work has started. Refunds may only be considered if:
- Goldie VA has not delivered any work
- A technical issue prevents the service from beginning
- A duplicate payment was made by mistake
Course payments and digital products are strictly non-refundable. See our Refund Policy for full details.
7. Intellectual property rights
All content on this website, including text, graphics, designs, course materials, templates and branding, is the property of Goldie VA and protected by copyright law.
Clients receive usage rights only for materials created for their projects, and must not resell, redistribute or claim ownership of Goldie VA intellectual property.
8. Permitted use and service restrictions
You agree not to:
- Misuse any service or access not granted to you
- Copy or distribute training materials, templates or resources
- Use Goldie VA services for unlawful purposes
- Share login details for courses, the Goldie Learning Portal or client portals without authorization
- Interfere with the website's security or functionality
Any violation may lead to account suspension or legal action.
9. Confidentiality
Goldie VA may have access to your confidential business information during service delivery. We agree to keep all such data private and secure. Every Goldie VA team member signs a confidentiality agreement.
Clients must also keep Goldie VA processes, documents and training materials confidential.
10. SMS terms and conditions
By providing your phone number and opting in to receive SMS messages from Goldie VA LLC, you agree to receive text messages related to our services. These may include:
- Information about our Virtual Assistant services
- Responses to enquiries
- Appointment and discovery call reminders
- Customer support communications
- Service updates and follow-up messages
Message frequency varies. Message and data rates may apply. Participation is voluntary, and you may opt out at any time by replying STOP. For help, reply HELP or contact hello@goldieva.com.
Your consent to receive SMS messages is not a condition of purchasing any service from Goldie VA LLC. We may modify or discontinue our SMS program at any time without prior notice.
11. Liability disclaimer
Goldie VA will not be liable for:
- Losses resulting from client errors, delays or failure to follow instructions
- Business losses such as revenue, data or productivity
- Issues arising from third-party integrations or platforms
- Events outside our control, such as hosting issues, internet outages or force majeure
Our total liability shall not exceed the amount paid by the client for the specific service.
12. Termination of service
Either party may end services by giving seven (7) days' notice in writing. Goldie VA may terminate immediately if the client:
- Violates these Terms
- Abuses staff
- Fails to make payment
All work completed up to the termination date must be paid for.
13. Dispute resolution
If a dispute arises, the parties agree to:
- Attempt to resolve the matter through direct communication
- If unresolved, proceed to mediation
- If still unresolved, have the matter handled under applicable Nigerian or international business law, depending on the client's location
14. Third-party tools and integrations
Goldie VA may use or integrate with tools such as:
- Goldie VA Workspace App, our project management space
- Goldie CRM
- Goldie Learning Portal
- Goldie Talent Hub and Remote Job Board
- Website live chat and AI assistant tools
- Stripe, Paystack and Flutterwave
- Social media and messaging platforms
- Website hosting providers
We are not responsible for technical failures or policies set by external platforms.
15. Changes to these Terms
We may update these Terms at any time. Continued use of the website or services means you accept the updated Terms.
16. Contact information
For enquiries, support or concerns about these Terms, contact hello@goldieva.com.
