1. Service-based clients (Virtual Assistant services)
A. Project and retainer services
When you book our Virtual Assistant services or monthly retainers, resources and team members are allocated to your project immediately. Therefore:
- Payments for services already rendered are non-refundable.
- Refunds for upcoming work will only be considered if a written cancellation request is received at least 7 days before the next billing cycle.
- If you cancel after work has begun for the period, a pro-rata refund may be issued for uncompleted tasks at the discretion of management.
B. Client dissatisfaction
If you are not satisfied with the work delivered:
- Notify us within 3 business days of receiving the deliverables.
- We will review your concern and, if valid, offer one of the following: a replacement of the VA assigned, a revision or correction at no extra cost, or a partial refund depending on the scope completed.
C. Service pauses
If you would like to take a break, email us to request a pause and tell us how long it will last. No payments will be charged during the pause until services resume. Pauses take effect at the end of the current billing cycle.
2. Goldie VA Academy (courses and coaching programs)
A. Digital courses and programs
Because our training materials are digital (videos, downloads and resources on the Goldie Learning Portal), all sales are final once access is granted. We do not offer refunds for:
- Completed or partially completed courses
- Missed live sessions or mentorship calls
- Change of mind or scheduling conflicts
We believe in fairness: if a technical issue prevents you from accessing your course, contact hello@goldieva.com within 7 days of purchase and we will restore access or issue an appropriate credit.
B. Coaching and mentorship programs
Payments for private coaching sessions or mentorship plans are non-refundable once the first session is delivered. You may reschedule a session with at least 24 hours' notice.
3. Digital products and downloads
All eBooks, templates, guides and digital resources (including the VA Starter Kit and the Delegation Starter Kit) are non-refundable after purchase, as access is delivered instantly. If you have a download issue or file error, email hello@goldieva.com and we will resend your product immediately.
4. Payment disputes
If a chargeback or dispute is raised without contacting us first, access to all Goldie VA services and products will be suspended immediately. Please reach out directly so we can resolve the issue quickly and fairly.
5. Cancellations
You may cancel ongoing subscriptions or retainers at any time by emailing payment@goldieva.com. Cancellations take effect at the end of the current billing period.
6. Exceptions
Refunds may be granted only in special circumstances, such as:
- Duplicate payments
- Accidental double charges
- Service cancellation initiated by Goldie VA for internal reasons
Approved refunds are processed to the original payment method within 5–10 business days.
7. Contact for refund requests
For refund or billing questions, contact payment@goldieva.com.
8. A note from Goldie VA
Our goal is to build lasting relationships based on trust, professionalism and mutual respect. If you have any concerns about your purchase or service, please contact us before requesting a refund. We will always do our best to make it right.
